Most email agencies are good at the pitch.

The problem starts after you sign.

The work becomes generic. The campaigns start sounding like they could be for any brand. The flows are half-built, the segments are unmanaged, and every month you get a report that looks professional but does not answer the question you actually care about:

“What is this producing, and what are we still leaving on the table?”

That is why Nest starts with an Email Accountability Audit.

We open your account live, look at what is actually happening, and show you where revenue is leaking across flows, campaigns, segmentation, list health, deliverability, SMS, and churn.

Then, if it makes sense to work together, we take over the entire email and SMS channel with a 50+ person in-house team.

No freelancers. No offshore team. No recycled templates.

Just a fully managed retention system built to generate more revenue from the customers and subscribers you already have.

This is for DTC and ecommerce brands doing roughly $250K–$3M per month.

The strongest fit is a subscription-based or repeat-purchase brand that already has traffic, customers, and a product people want, but knows email and SMS should be producing far more than they are right now.

You may already have an agency.

You may already have flows and campaigns running.

You may even see email revenue in Klaviyo every month.

But if your retention system is not helping reduce churn, increase LTV, clean up list health, and turn more customers into repeat buyers, there is likely a meaningful amount of revenue being left behind.

If your brand has scaled through acquisition but retention feels like a leaky bucket, this is built for you.

On the audit call, we look directly inside your current email and SMS setup.

We review the areas that usually create the biggest leaks: flows, campaigns, segmentation, list health, deliverability, SMS, attribution, churn points, and whether your current agency is actually doing the work they are billing you for.

The goal is not to give you a generic list of “best practices.”

The goal is to show you what is broken, what is missing, and what it may be costing you every month.

You will see where your flows are underbuilt, where campaigns are too generic, where subscribers are being over-messaged or under-nurtured, and where poor list management may be inflating Klaviyo costs.

By the end of the call, you will have a clear picture of what needs to be fixed first and what the opportunity could be worth.

We fully manage your email and SMS retention marketing.

That includes strategy, copywriting, design, segmentation, deliverability, signup forms, SMS, product launches, campaign execution, reporting, and ongoing optimization.

In the first 14 days, we get your priority flows live.

That usually means 30–40 emails across the highest-impact automations, such as welcome series, browse abandonment, site abandonment, cart abandonment, checkout abandonment, post-purchase upsell, cross-sell, and other core flows.

Every month, we create 15 net-new custom campaigns.

These are not templates. Every email is written in-house, designed in Figma, segmented properly, and built around your brand voice, product story, customer behavior, and lifecycle stage.

We also manage SMS alongside email so your owned channels work together instead of competing with each other.

The core promise is to help you generate an additional $50K–$500K per month in attributed email and SMS revenue.

The exact upside depends on your current revenue, list size, traffic, subscription base, churn rate, product category, and how much of your retention system is already built.

But the reason the opportunity is often so large is simple:

Most brands have already paid to acquire the customer.

The money is lost after that, when the customer is not properly nurtured, educated, retained, cross-sold, upsold, or brought back before they churn.

Nest has generated $175M+ in email revenue across 250+ brands served, with experience across health supplements, telehealth, skincare, fragrance, beauty, fashion, apparel, pets, and consumer goods.

Fast.

Priority flows go live within 14 days of kickoff, and campaigns begin within the first week of engagement.

That matters because one of the biggest frustrations brands have with agencies is waiting weeks or months before anything meaningful goes live.

We do not spend two months filling out brand questionnaires while revenue continues leaking.

We build the ICP and voice-of-customer foundation during onboarding, then move quickly into execution so your account starts improving as soon as possible.

Every email is written from scratch based on your brand, customers, products, and positioning.

During onboarding, we build an ICP and Voice of Customer document so the copy does not sound like a generic DTC promotion.

That matters because your customers know your voice.

If an email goes out that feels like it could have come from any random brand, it damages trust.

We are not here to flatten your brand into a template.

We are here to make your email and SMS feel like a natural extension of the brand your customers already buy from and trust.

That is exactly why many brands book the audit.

You do not need to fire your agency before speaking with us.

The purpose of the audit is to find out whether the agency is actually doing the work properly, whether the numbers are being reported clearly, and whether the current system is helping or hurting retention.

If your agency is doing a great job, you will leave with confidence.

If the account is full of half-built flows, generic campaigns, poor segmentation, unmanaged list health, and unclear reporting, you will see it clearly.

The audit gives you proof before you make another agency decision.

Yes.

For subscription brands, retention is not just about sending more campaigns.

It is about building the lifecycle infrastructure that keeps customers subscribed for longer.

That can include subscription welcome flows, expectation-setting sequences, pre-rebill education, churn prevention flows, credit card dunning, free gift campaigns at high-cancel rebill points, upgrade or downgrade flows, winback campaigns, and post-purchase education.

We also track cancellation impact from email so if a message, flow, or campaign is contributing to churn, we can identify it and adjust.

The goal is not just more attributed revenue.

The goal is higher LTV, healthier retention, and a more valuable business.

If you do not make back your investment within the first 30 days of going live, you get a full refund.

The guarantee is tied to Klaviyo placed order attribution once flows and campaigns are active.

That means you are not being asked to take all the risk.

We start by auditing the account, identifying the opportunity, and making sure there is a clear path to ROI.

Then we execute.

If the system does not make back what you paid in the first 30 days after going live, you get your money back.

Nest typically works on a monthly retainer between $3K–$5K/month, depending on the scope, size of the account, and level of support needed.

There may also be a quarterly paid-in-full option around $12,500 for brands that want to commit to the first three months upfront.

The exact recommendation depends on what we find during the audit.

If your account needs priority flows, 15 campaigns per month, SMS management, list cleanup, deliverability work, segmentation, signup form optimization, and ongoing reporting, we will walk you through what that looks like and what the investment would be.

If we do not see a clear path to making the numbers work, we will tell you.

Then we will tell you.

If your account is already in great shape, we will say that.

If your list is too small, your traffic is too low, or there is not enough opportunity to justify a full-service engagement, we will tell you.

If we find clear issues but you are better off having your current team fix them, we will tell you what to prioritize.

The audit is designed to give you clarity, not pressure.

You will leave knowing what is happening inside your email and SMS account, where revenue is leaking, and whether it makes sense for Nest to help fix it.